All orders that originate from EU. We regularly take orders from all over the world.
We ship all orders with our special undetectable packaging method.
f you are spending more than €200 (or equivalent), we recommend UPS Express+Insured shipping – this is guaranteed and insured which will get your goods safely to you as quickly as possible. If anything is damaged or broken before it gets to you, this service provides financial compensation.
General Shipping Information
Delivery Timescales - Most services should arrive within 2 working day to most countries in the E.U. This timeframe is subject to change over Christmas, Easter and peak shopping periods, and we take no responsibility for delays that are caused by extreme weather conditions.
Tracking details – If a tracking number is available, this will usually be provided to you on Order Tracking screen.
Re-shipping of lost orders – At least one single re-ship of orders is available, provided that you have chosen a tracked or insured option. We make no exceptions to this rule, and so it is vital that you choose a tracked method of shipping if you want full peace of mind. If you choose an uninsured method then we will not re-ship the order. It's that simple. We will re-ship your order after 14 working days for EU detsinations and after 28 working days for all other detsinations.
If you have any questions or special requests relating to shipping your order, please submit a ticket via our helpdesk and one of our agents will reply to you as soon as they can - it’s always worth asking us if there is anything in particular you have in mind.