All orders that originate from EU. We regularly take orders from all over the world.
We ship all orders with our special undetectable packaging method.
f you are spending more than €200 (or equivalent), we recommend UPS Express+Insured shipping – this is guaranteed and insured which will get your goods safely to you as quickly as possible. If anything is damaged or broken before it gets to you, this service provides financial compensation.

Untracked Post:

• Cost €4.99
• No tracking is available with this service
• Delivery is NOT guaranteed
• EU orders take 2-6 working days to arrive
• Non-EU orders take an average of 7-12 working days to arrive
• No insurance is provided, and therefore no re-ships are offered with this method. As always, if you are concerned then you need to select a tracked or insured method. If you select this shipping method and your order does not arrive we will not re-ship the order. You MUST select an alternative shipping option if you are concerned with orders going missing in the post

Tracked Post

• Cost 19.99
• Trackable service
• Packages take average of 5-7 working days
• Most popular choice for U.S. customers
• Shipped on Tuesdays and Fridays

UPS Express+Insured

• Costs €45.99
• ‘Next Day’ for most EU destinations and 2-3 days to most worldwide destinations
• Fully tracked
• Signature upon delivery
• 2 free re-ship available if undelivered

General Shipping Information

Delivery Timescales - Most services should arrive within 2 working day to most countries in the E.U. This timeframe is subject to change over Christmas, Easter and peak shopping periods, and we take no responsibility for delays that are caused by extreme weather conditions.

Tracking details – If a tracking number is available, this will usually be provided to you on Order Tracking screen.

Re-shipping of lost orders – At least one single re-ship of orders is available, provided that you have chosen a tracked or insured option. We make no exceptions to this rule, and so it is vital that you choose a tracked method of shipping if you want full peace of mind. If you choose an uninsured method then we will not re-ship the order. It's that simple. We will re-ship your order after 14 working days for EU detsinations and after 28 working days for all other detsinations.

If you have any questions or special requests relating to shipping your order, please submit a ticket via our helpdesk and one of our agents will reply to you as soon as they can - it’s always worth asking us if there is anything in particular you have in mind.